Help & Support

LISA is currently free to use during the beta phase. When billing launches, the planned pricing will be:

• AI Starter — €49.99/month: basic strategy building and automation
• AI Pro — €99.99/month: advanced analytics and manual trading hybrid mode
• AI Expert — €149.99/month: unlimited optimisation, multi-strategy support, signal marketplace access

Beta users will receive advance notice by email before any charges begin.

No. LISA is currently in beta and completely free. You will receive clear advance notice by email before any billing changes take effect. We will never charge you without warning.

You can manage or cancel your subscription from your account settings at any time. Cancellations take effect at the end of your current billing period — you retain access until then.

If you need help with your subscription, open a support ticket and our team will assist you promptly.

Yes. LISA never holds your money. Your funds are always in your personal, regulated IG account — a broker authorised and supervised by BaFin and the Deutsche Bundesbank.

LISA only sends trade orders via a secure API. It cannot withdraw funds or transfer money. If you disconnect LISA at any time, all positions remain in your IG account and you retain full control.

No. LISA does not add mark-ups to IG spreads and charges no trading commissions. The spreads you pay are exactly what IG charges. LISA earns a commission from IG for referred and active clients — this cost is not passed on to you.

IG is one of the world's leading online trading providers, operating since 1974. For LISA users in Europe, trades are executed through IG Europe GmbH, which is authorised and regulated by the German financial authorities (BaFin and the Deutsche Bundesbank).

Client funds at IG are held in segregated accounts, separately from IG's own funds.

Yes, at any time. Go to your broker settings in LISA and disconnect. You can also revoke the API key directly in your IG account under the API / developer settings.

Once disconnected, LISA will immediately stop sending any orders. Your open positions in IG remain exactly as they are and you manage them directly through IG.

LISA is an automated trading platform designed to take emotions out of trading. It executes rule-based strategies 24/7 — no fear, no FOMO, no revenge trading. You can copy proven community strategies, build your own in the AI Lab, and let the system run on autopilot.

Your money always stays in your personal, regulated IG broker account. LISA only sends orders — it never holds or moves your funds.

Go to Sign up, enter your email address and choose a password. You will receive a verification code by email — enter it to activate your account. The whole process takes under two minutes.

No prior experience is required. LISA's copy trading feature lets you replicate proven strategies from other traders with a single click. The platform is designed to simplify the entire workflow:

1. Discover a strategy that fits your goals
2. Set your own risk limits and position size
3. Activate — LISA handles execution automatically

No coding or deep market knowledge is needed to get started.

LISA currently integrates with IG, one of the world's leading regulated brokers. You will need an active IG trading or demo account. LISA connects to your account via a secure API key — your funds always remain in your personal IG account, never held by LISA.

After creating your LISA account, go to your broker settings and enter your IG API credentials. You can find these in your IG account under the API / developer settings section. Once connected, LISA can send orders to your IG account on your behalf.

You can disconnect or revoke access at any time — either from LISA's broker settings or directly in your IG account.

Yes. IG offers a demo account with virtual funds. Connect your IG demo account to LISA and run any strategy in paper trading mode before committing real capital. We strongly recommend starting on a demo account to get familiar with the platform.

Trading financial instruments is speculative and carries significant risk. You can lose some or all of your invested capital. Key risks include:

• Market volatility — prices can move rapidly and against your position
• Leverage — CFDs are leveraged products; losses can exceed your initial margin
• System risk — automated strategies operate rule-based and cannot adapt to unprecedented market events
• Technical risk — API failures, order rejection, or price gaps can cause unexpected outcomes

Never trade with money you cannot afford to lose.

No. Past performance is not a reliable indicator of future results. Market conditions change constantly and no strategy — automated or manual — can guarantee profits.

LISA provides historical statistics for transparency and comparison purposes only. These statistics are not a promise or projection of future returns.

You are. LISA is a tool that executes the strategy rules you choose and the risk settings you define. You remain fully responsible for:

• Selecting or building a strategy
• Setting your position size and stop-loss levels
• Monitoring your account
• Deciding when to activate or deactivate a strategy

LISA provides discipline and automation — not investment advice.

Here are the key principles we recommend:

• Start on a demo account — test any strategy with virtual funds before going live
• Use built-in risk controls — always set a stop-loss and define your maximum position size
• Size appropriately — only allocate capital you can afford to lose
• Diversify — spread across strategies rather than concentrating on one
• Monitor regularly — even automated strategies benefit from periodic review

The most common causes are:

1. Expired or revoked API connection — go to your broker settings in LISA and reconnect your IG account
2. Insufficient margin — your IG account may not have enough balance to open the position at the configured size
3. Market closed — the instrument your strategy targets may be outside its trading hours
4. Strategy not active — check that your strategy is in the active state

If none of these apply, please open a support ticket with as much detail as possible.

Note the exact error message and when it occurred. Then:

1. Check that your IG API connection is active in your broker settings
2. Refresh the page and try again — some errors are temporary
3. If the issue persists, open a support ticket including the error message, the time it occurred, and what you were doing when it appeared

Our team will investigate and get back to you, usually within one business day.

Go to your account's broker settings, remove the existing IG connection, and re-enter your IG API credentials. If your API key has expired, you can generate a new one in your IG account under API / developer settings.

Once reconnected, your active strategies will resume automatically.

Account balance data is fetched live from your IG account via the API. If you see a discrepancy:

1. Try disconnecting and reconnecting your IG account in broker settings
2. Wait a few minutes — it may be a temporary sync delay
3. Check your balance directly in your IG account to confirm the correct figure

If the issue persists after reconnecting, please open a support ticket and we will investigate.

Once you have selected or built a strategy and connected your IG account, LISA continuously monitors the market conditions defined by your strategy. When a signal is triggered, LISA automatically sends a trade order to your IG account — no manual action needed.

Your strategy runs 24/7, consistently and without emotional interference. You set the rules; LISA follows them every time.

Copy trading lets you replicate another trader's strategy automatically in your own account. Here's how it works:

1. Browse community strategies and review their transparent stats (performance, drawdown, win rate)
2. Set your own position size and maximum risk limits
3. Activate — all trades the strategy generates will be mirrored in your IG account with your settings applied

You remain in full control and can deactivate at any time.

Yes. LISA's AI Optimizer/Lab lets you build and backtest custom strategies using AI-powered tools — no coding required. You can configure entry and exit rules, risk parameters, and run backtests against historical data to evaluate performance before going live.

LISA includes several built-in risk management tools:

• ATR-based stop-loss — automatically adjusts stop distance to market volatility
• Trailing stops — locks in profits as the trade moves in your favour
• Position sizing controls — you define the maximum size per trade
• Time-based cooldowns — prevents over-trading after a loss

LISA cannot exceed the guardrails you set. You are always in control of your risk exposure.

Through your connected IG account you can access a wide range of markets, depending on your region:

• Major stock indices (e.g. DAX, S&P 500, NASDAQ)
• FX (forex) currency pairs
• Commodities (e.g. gold, oil)
• Thousands of share CFDs

LISA's strategies are optimised for the most liquid instruments including major indices and major currency pairs.